Progressive18 is a distribution marketplace that connects businesses with potential customers. You browse the catalog, place an order, and we manage fulfillment and direct shipping after purchase.

Typical delivery is 10–20 days for domestic orders. International delivery can take 2–4 weeks. If your order doesn’t arrive within 60 days, we offer refunds or free reshipping.

Once your order ships, you’ll receive an email with a tracking link. You can use this to monitor the progress of your delivery.

Contact our support team at store@progressive18.com or via the Contact Us form on the website. Our team responds within 1–2 business days.

Please send a photo of the item as proof. We’ll arrange a replacement or issue a refund for the defective product.

We accept PayPal and all major credit cards. Payments are charged in Indian Rupees (INR).

Orders can be modified or canceled only if they haven’t been processed. Contact support immediately for changes.

Yes, we ship worldwide. International delivery takes 2–4 weeks. Shipping costs vary based on location and will be shown at checkout.

We accept returns on defective items. For sizing or product dissatisfaction, contact us within 7 days of receiving the order to check if an exchange is possible.

Absolutely. We use SSL encryption and secure gateways like PayPal to keep your payment and personal information safe.

Yes, special discounts or sales may be available from time to time. Follow us or check the banner on the homepage for updates.