Question 1

How does Progressive18 work?

Accepted Answer

Progressive18 is a distribution marketplace that connects businesses with potential customers. You browse the catalog, place an order, and we manage fulfillment and direct shipping after purchase.

Question 2

What Are the Estimated Delivery Times On My Orders?

Accepted Answer

Typical delivery is 10–20 days for domestic orders. International delivery can take 2–4 weeks. If your order doesn’t arrive within 60 days, we offer refunds or free reshipping.

Question 3

How Can I Track My Order?

Accepted Answer

Once your order ships, you’ll receive an email with a tracking link. You can use this to monitor the progress of your delivery.

Question 4

I Need Help With My Order. Who Should I Contact?

Accepted Answer

Contact our support team at store@progressive18.com or via the Contact Us form on the website. Our team responds within 1–2 business days.

Question 5

I Received A Damaged/Incorrect Item. What Should I Do?

Accepted Answer

Please send a photo of the item as proof. We’ll arrange a replacement or issue a refund for the defective product.

Question 6

Which Payment Methods Are Acceptable?

Accepted Answer

We accept PayPal and all major credit cards. Payments are charged in Indian Rupees (INR).

Question 7

Can I Cancel or Modify My Order?

Accepted Answer

Orders can be modified or canceled only if they haven’t been processed. Contact support immediately for changes.

Question 8

Do You Ship Internationally?

Accepted Answer

Yes, we ship worldwide. International delivery takes 2–4 weeks. Shipping costs vary based on location and will be shown at checkout.

Question 9

What Is Your Return or Exchange Policy?

Accepted Answer

We accept returns on defective items. For sizing or product dissatisfaction, contact us within 7 days of receiving the order to check if an exchange is possible.

Question 10

Is My Payment Information Secure?

Accepted Answer

Absolutely. We use SSL encryption and secure gateways like PayPal to keep your payment and personal information safe.

Question 11

Do You Offer Discounts or Promo Codes?

Accepted Answer

Yes, special discounts or sales may be available from time to time. Follow us or check the banner on the homepage for updates.

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